Our new website support membership allows us to offer you great service without the wait. If updates are time-critical we will ensure your work is booked on the same day and delivered within 24 hours.

If you have a Shopify website and need some additional help and support on a monthly basis to rely on we are there to help. From minor code tweaks, graphics, and image support to the design and build of new pages. No task is too small.

Use this service if you:

• have regular ongoing needs for small changes in your website

• do not have your own development team or are just really busy running your business

• don’t understand the website admin really well

• struggle to get your images and content to look as good as your competitors

• do not have anything in place to monitor your website’s SEO

What are the benefits?

If you don’t have an experienced designer or developer in-house our support plan offers a reliable resource to help with the day-to-day issues that come up when running an online store or company website.

• Guaranteed same-day response during office hours*

• Minimum 3 hours of minor tweaks and edits per month - includes pages, products, blogs, minor SEO tweaks, and graphic updates.

• Websites suggestions for increased performance

• Quarterly theme backups/products and customer backups

• Cancel anytime

• Full timesheet provided to see the value

*Our office hours are Monday - Friday 9:30 am - 5:30 pm GMT.
Offices are closed on weekends and holidays

Require a lot of changes?

If you require quite a few amends and updates and need more considered support you can upgrade to our Dedicated Support + at any time.

Need help with your Shopify website?

Plans from £300pcm + vat / 3 Month Contract

View Plans ↓

What isn’t included in support?

Although most tasks are covered, we tend not to undertake onsite and Technical SEO work and Email Marketing as these require a more considered strategy to see results. If it is minor requests in these areas we are more than happy to help.

What if I would like to cancel?

You may cancel any time after your first month. Your billing and charges will stop at the end of the current month at the time of cancellation or if paying for 3 monthly subscription at the end of the 3rd month. Just drop us a line and we’ll cancel immediately without question.

What if I make changes to my theme myself?

That’s fine. We won’t interrupt your workflow. We will only update the site as requested by you unless we have any recommendations.

Am I getting value for money?

We charge in 15-minute slots and provide a full timesheet for you to see what work we have undertaken. If you are not happy with the work we have undertaken we will re-do it or credit your account.

Can we substitute the cost for other benefits or work?

Although we do offer other services we prefer to keep this agreement to do with help and support on your website only. We are more than happy to help you out in other areas at any time.

What if you go over the time limit?

We track all time and if we go over the allotted time for one month we will carry this over to the next month so that you only pay the same monthly payment. If we feel you need additional support or you wish to book additional time into your agreement we can do that at any time.

How am I charged?

Your plan will be set up via Direct Debit through our partner at GoCardless. You will be charged at the beginning of each month for that month e.g 1st of September for September support. You will receive a VAT invoice each month following payment for your records.

What Platforms do you work with?

We currently support Shopify and Shopify+ websites.