Omni means a combining form, meaning ‘ALL’. Therefore the term ‘Omnichannel marketing’ ensures that your customers have a seamless and consistent experience across all platforms, whether they’re shopping online, mobile, in-store, or engaging with your brand on social media. It’s effective because it puts the customer at the center, meeting them wherever they are and making their journey smoother, which leads to higher engagement, better brand loyalty, and increased sales. Customers expect a connected experience, and brands that deliver it will stand out.
Read MoreOmnichannel Marketing Discussion - Jen Marsden - CMJ, Jack Allum - Allum & Sidaway, Steve Irvine - Lionsorbet and Pradip Sarda - Watcho